Salesforce rolls out new Slackbot AI agent as it battles Microsoft and Google in workplace AI
GetDeal Team
Contributor
Salesforce on Tuesday launched an entirely rebuilt version of Slackbot, the company's workplace assistant, transforming it from a simple notification tool into what executives describe as a fully powered AI agent capable of searching enterprise data, drafting documents, and taking action on behalf of employees. The new Slackbot, now generally available to Business+ and Enterprise+ customers, is Salesforce's most aggressive move yet to position Slack at the center of the emerging "agentic AI" movement — where software agents work alongside humans to complete complex tasks. The launch comes as Salesforce attempts to convince investors that artificial intelligence will bolster its products rather than render them obsolete. "Slackbot isn't just another copilot or AI assistant," said Parker Harris, Salesforce co-founder and Slack's chief technology officer, in an exclusive interview with Salesforce. "It's the front door to the agentic enterprise, powered by Salesforce." From tricycle to Porsche: Salesforce rebuilt Slackbot from the ground up Harris was blunt about what distinguishes the new Slackbot from its predecessor: "The old Slackbot was, you know, a little tricycle, and the new Slackbot is like, you know, a Porsche." The original Slackbot, which has existed since Slack's early days, performed basic algorithmic tasks — reminding users to add colleagues to documents, suggesting channel archives, and delivering simple notifications. The new version runs on an entirely different architecture built around a large language model and sophisticated search capabilities that can access Salesforce records, Google Drive files, calendar data, and years of Slack conversations. "It's two different things," Harris explained. "The old Slackbot was algorithmic and fairly simple. The new Slackbot is brand new — it's based around an LLM and a very robust search engine, and connections to third-party search engines, third-party enterprise data." Salesforce chose to retain the Slackbot
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